OCLC and Society of College, National and University Libraries (SCONUL) partner for virtual reference service

« OCLC, the global library cooperative, and the Society of Collage, National and University Libraries (SCONUL) today announced a new agreement for the provision of collaborative after-hours virtual reference services in the United Kingdom and Ireland (…)

The service is provided by OCLC using its QuestionPoint software. QuestionPoint provides a complete virtual reference management system, integrating chat, e-mail, a reference knowledge base, reports and analytic tools to give a complete view of reference activity.(…) »