Etats-Unis : Big Ten Academic Alliance: Next Generation Resource Delivery: Management System and UX Functional Requirements (.pdf)

Report of the BTAA Discovery to Delivery Project Action Committee

« (…) Usability testing has demonstrated patrons find the existing discovery to delivery process difficult to navigate. Our library backend systems are isolated from each other, therefore request management is challenging and requests are often duplicated. Patrons lack a single “my account “ page or place to manage all of their library transactions and staff must switch between multiple systems to manage a single patron request. We begin by exploring the discovery layer. We describe the most common inputs to a discovery layer, present ideas of how delivery options could best display for the patron, and discuss how the display of these options should be constructed based upon locally defined best practices and service decisions. (…) »